Whistleblowing on YouTube
A recent article discusses a former Lockheed employee who was upset by the fact that he felt his complaints to the company and the Coast Guard regarding what he believed to be safety flaws in boats sold to the Coast Guard went unheeded. After several complaints, he took his case to YouTube. Alleging he faced retaliation for his complaints, the employee is no longer working at Lockheed.
I reported earlier about a Comcast employee recorded sleeping on an unhappy customer's couch. In terms of managing public perception, this is yet another vehicle for unhappy employees and customers to tarnish the image of companies. While you may believe the complainers are wrong, it is important to take these issues very seriously lest your company end up all over YouTube as well.